Frequently Asked Questions

If you need answers, take a look at the frequently asked questions we have below.  These are our most common questions.  If you have a question that isn’t on this list please call us on 0207 254 0136 or send us an email and we will be happy to help you.

Questions about our expertise

What is your expertise

We are a long haul holiday specialist travel agency. We have many travel experts that are able to assist you, with expertise in a wide range of destinations including Dubai, USA, Indian Ocean (like Mauritius and the Maldives) and many more. We have also been a Caribbean holiday specialist travel agency for 45 years.  We have a wealth of experience in many types of holidays including carnival holidays, destination weddings, honeymoons, group holidays and special occasions.  Whether you are looking for a cruise holiday, all-inclusive holiday, family holiday or something else, we are here to help.

What services does your travel agency offer?

We can manage practically anything for you from cruise holidays and land-based holidays to tours, car hire, yacht holidays and even party holidays.  We are here to assist you with all of your requirements so just ask and we’ll be happy to help you.

How long as your travel agency been operating?

SN Travel has been operating for 45 years. Read more about the exciting history of our London travel agency.

Is my booking safe with your travel agency?

We are ATOL and IATA protected for your peace of mind so your booking is safe. We have also been in business for 45 years so you can rest assured that we are reliable.  We have a superb track record, several awards and many happy customers. You can read reviews about SN Travel.  We have a secure https website and a payment gateway with a reputable provider so you can book online confidently, we also accept Paypal payments.

Is SN Travel expensive?

No. We have 45 years experience so we are pretty good at finding great deals. We will find and book the perfect holiday for you so you don’t have to lift a finger and we will find you the best possible price. There are many times when our deals are significantly lower than online holiday deals. We specialise in quality holidays in hotels that you will love and only work with reputable providers as we want to ensure you have an amazing time.

Have you won any awards?

Yes! We have won quite a few awards including Best Travel Agency, Best Travel Blog and a Gold Service Award. We are currently shortlisted for another Best Travel Agency Award and Best Caribbean Holiday Provider award.

Questions about SN Travel

How do I get a discount?

Simply sign up to our travel club and you will get cheaper online fares, special discounts and vouchers.

What are the advantages of booking with a travel agents?

There are lots!  You get a personal service, we will do everything for you and find you a great deal, you can pay in instalments and you always have someone to speak to in an emergency.  Read more about the advantages of booking with a travel agents.

I can’t see a deal that I want on your website, can you still help?

Yes! We tailor make all our customers holidays. Simply tell us what you are looking for and we l find and book the perfect holiday for you at the perfect price. Call us on 0207 254 0136 or request a holiday quote.

Can I book online?

Currently you can only book flights on our website but we prefer to give you a more personal service so just call us on 0207 254 0136 or request a holiday quote and we will take care of everything for you. Sit back, relax and leave all the hard work to us!

I’m not sure where I want to travel – can you help me?

Take a look at our award-winning travel blog as its packed with gorgeous photos to inspire you, posts about where to go for each month of the year and lots of suggestions for different types of holiday styles.

Questions about contacting SN Travel

Where is SN Travel based?

SN Travel is a London travel agency based only in the UK.  Our address is 168 Stoke Newington Road, London N16 7UY – pop in and talk to us face to face!

What are your opening hours?

We are open from 10am on Monday and from 9.30am Tuesday to Friday and we close at 5.30pm.  We are not open at weekends. Outside opening hours you can send us an email or request a holiday quote and we will get back to you when we are in the office.

How can I contact SN Travel?

You can call our main number 0207 254 0136 or the direct number of any of our team, if you have it. Alternatively you can send us an email or contact us on social media. We also have Facebook messenger.  If you are in London our travel agency is located near Dalston, Shoreditch, Hackney and Stoke Newington so you can pop in and see us face to face if you like.

Questions about payments, changes & cancellations

Can I pay in instalments?

Yes. You can pay for flights, hotels, packages and cruises in instalments. Simply put down a deposit and pay the balance bit by bit or in a lump sum, whatever your preference. Read more about paying in instalments.

Can I cancel my booking without being charged?

This depends on what you have booked and how long before you are travelling so you will have to call us or email us to discuss this.  We will do our very best to negotiate with hotels and airlines to get you a refund but please do tell us as soon as possible so we can get you the best result.

Can I make a change to my booking?

It depends what you have booked and how close to the travel date it is but call us and we will do our best to rearrange your travel for you, but you will incur a fee.  The cost of this fee will depend on the conditions of your booking.

Can I upgrade my flights?

Yes. It will depend on availability and what you have booked but we can assist you with this.  Simply email or call your travel consultant and they will be able to assist you.

What payment methods do you accept?

We accept Mastercard, Visa, American Express, Paypal and debit cards. You can also do a bank transfer, pay with a cheque or pay in cash in our London travel agency.

Questions about group travel, destination weddings & events

Do you help with a group holiday?

Yes, we are group holiday experts and have lots experience planning and booking group holidays for up to 600 people. There is no group too big or too small – and we can secure you a great deal.   Call us on 0207 254 0136 or send us an email and we can put together some options for you.

I have an event abroad, can you manage the travel for my customers?

Yes, of course we can. We take care of many group holidays from party holidays and family reunions to destination weddings and cultural group trips.  If your event is an open event, we also offer free event promotion to make sure your event is a sell out.  We can find you a great deal on flights and hotels so you can offer your customers a set price, we can also include tickets to your event in the price.  Get in touch today to see how we can assist you. Send us an email.

Can you help with destination weddings?

Yes!  Why not speak with one of our destination wedding experts.  You will have a designated wedding expert here in the UK as well as a wedding planner in your destination when you travel so you will be taken care of every step of the way. We have lots of experiences in arranging destination weddings so we can assist with every aspect of your big day and help your guest with any travel requirements they might have.  Call us on 0207 254 0136 or send us an email and we can arrange an appointment with you.

Emergencies & assistance if you have a booking with us

I have an emergency out of hours, what do I do?

Don’t panic!  We are always here to help you.  We have an emergency phone number, if your emergency can not wait just call us on 07532 722 576.